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Neenan, Bernard, Donna Pratt, Peter Cappers, James Doane, Jeremey Anderson, Richard Boisvert, Charles A. Goldman, Osman Sezgen, Galen L. Barbose, Ranjit Bharvirkar, Michael Kintner-Meyer, Steve Shankle, and Derrick Bates."How and Why Customers Respond to Electricity Price Variability: A Study of NYISO and NYSERDA 2002 PRL Program Performance." (2003) 376.